What defines a "stay-over" guest?

A "stay-over" guest is defined as a guest who is staying for an additional night. This classification typically applies to guests who have already checked in and have chosen to extend their stay beyond the original booking. This scenario is relevant for hotel management as it can affect room availability, pricing strategies, and overall occupancy rates.

Understanding who qualifies as a stay-over guest is crucial for effective resource allocation and ensuring that the appropriate services are provided, such as housekeeping and meal planning. It also helps in managing reservations efficiently, ensuring that newly arriving guests aren’t inconvenienced by unexpected stay-overs when they are anticipating check-ins.

In contrast, a guest who has checked out has completed their stay, and those moving to a different hotel are not classified as stay-over guests since they are leaving. Guests with pending payment issues, while they can pose unique challenges to hotel operations, are not defined by their guest status in terms of duration of stay. Thus, recognizing what constitutes a stay-over guest is essential for understanding hotel occupancy dynamics.