What does "comped" mean in hotel jargon?

In hotel jargon, "comped" refers to providing complimentary services or accommodations. This term is often used in the hospitality industry to indicate that a guest is receiving a service for free, whether it be a room, meal, or another type of service.

Hotels might comp rooms for frequent guests, VIPs, or in special circumstances such as overbookings or guest complaints. This practice not only enhances the guest's experience but can also foster loyalty and goodwill towards the hotel.

The concept of comping is essential for understanding customer relations in the hospitality industry, where maintaining a positive experience can lead to repeat business and positive reviews. This distinguishes it from discounted rates, which still involve some payment, or upgrades that involve additional costs to the hotel. Similarly, it is not related to guest evaluation methods, which focus on assessing guest feedback and satisfaction. Therefore, the meaning of "comped" being related to complimentary services or accommodations highlights its role in enhancing guest satisfaction and maintaining good relationships.