What does the term "turnover" refer to in a hotel context?

The term "turnover" in a hotel context primarily relates to the rate at which guests depart and new guests arrive. This is a crucial aspect of hotel operations, especially in maintaining occupancy rates and ensuring efficient booking management. The turnover rate can impact various operational decisions, including staffing, cleaning schedules, and revenue management.

Understanding turnover helps hotel managers assess how quickly they can fill available rooms and maximize revenue potential. A high guest turnover can indicate a vibrant property with strong demand, whereas a low turnover may suggest an issue with reservation patterns or market conditions.

While other options touch on important concepts in hotel operations, they do not encapsulate the specific meaning of "turnover" as it pertains to guest movement within the property. For example, employee turnover focuses on staff retention and recruitment, revenue generation relates to financial performance, and room occupancy concerns the number of rooms sold rather than the transitions of guests. Thus, option B accurately captures the essence of turnover in the context of hotel guest dynamics.