What does turndown service in luxury hotels typically include?

Turndown service in luxury hotels is a special service provided in the evening to prepare a guest's room for a comfortable night's sleep. This typically includes activities such as dimming the lights, closing curtains, turning down the bed linens, placing a chocolate or a mint on the pillow, and sometimes even playing soft music. This attention to detail enhances the guest's experience and adds an element of personalization and comfort.

The other options, while relevant to various aspects of hotel services, do not pertain to turndown service. Discounted room rates and room upgrades relate to pricing and inventory management, and free meals involve a different service standard that is not connected to the specific evening preparation of the guest's room. Therefore, the correct choice emphasizes the preparation and enhancement of the guest experience at nighttime, which is the essence of turndown service.