What is the primary purpose of a hotel's front desk?

The primary purpose of a hotel's front desk is to manage guest check-in and check-out. This function is crucial because it serves as the first point of contact for guests upon arrival and departure. The front desk staff is responsible for welcoming guests, verifying reservations, issuing room keys, and providing necessary information about the hotel and its services. This interaction shapes the initial impression of the hotel experience and is vital for ensuring guest satisfaction.

While maintaining cleanliness is essential for the hotel's overall operation, it is typically managed by housekeeping instead of the front desk. Overseeing hotel construction involves different operational departments focused on development and management of physical spaces and is not a function of the front desk. Similarly, handling cuisine logistics pertains to the food and beverage department, which is responsible for food service rather than guest services. Thus, the primary role of the front desk remains focused on managing the arrival and departure process for hotel guests, highlighting its importance in the overall guest experience.