What term refers to the behind-the-scenes support areas in a hotel, including housekeeping and engineering?

The term that refers to the behind-the-scenes support areas in a hotel, including housekeeping and engineering, is "Back of House" (BOH). This area is critical for the overall operation of the hotel as it encompasses all the necessary functions that keep the establishment running smoothly but are not typically visible to guests.

Back of House includes departments such as housekeeping, where staff maintain cleanliness and organization in guest rooms and common areas, and engineering, which is responsible for the maintenance and repair of the hotel's physical infrastructure, including electrical systems, plumbing, and HVAC.

Understanding the distinction between the Back of House and other operational areas is crucial for anyone studying hospitality management, as it emphasizes the foundation of service delivery that supports the guest experience while ensuring operational efficiency.